Covid19 Info! (Updated Feb 22nd)
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    Who are you? 
    Hyena Agenda is a small, artist-owned apparel company based in Phoenix, AZ. Since 2013, We’ve done our best to make fun designs you can use to express yourself. We particularly love animals (especially hyenas), oversized prints, and high contrast colors!

     

    What's the best way to contact?
    Email us at hello@hyena-agenda.com 
    We try to take the weekends off and can't always get to emails every business day, but we'll try to answer in a timely fashion.

     

    How will my order be shipped?
    Domestic packages will be sent out via USPS. International packages have the option of USPS or DHL. If you need another shipping option (FedEx, UPS) please email us ahead of ordering to see if we can help you out and quote you on a shipping cost.

     

    When will my order be shipped?
    Most orders are shipped in 1-3 days, though sometimes we may take a bit longer if we experience an influx of orders.

     

    How fast will my order arrive after being shipped?
    Please note these estimates are for normal conditions. Due to Covid these times may take twice as long and we're unable guarantee any delivery date until things calm down. These are ESTIMATES. Actual delivery time may vary.

    Domestic (within the US):
    USPS First Class: 2-3 business days
    USPS Priority: 1-3 business days
    USPS Priority Express: 1-2 business days

    International (everywhere else):
    DHL International Express: Usually less than a week, but this can vary by country.
    USPS First Class International: 4-5 weeks
    USPS Priority International: 6-10 business days

     

    Do you pay international customs duty or fees?
    Nope, sorry! Any customs fees/duties are the responsibility of the recipient. Please become familiar with your local law to know how these fees apply to your order! In addition, we can't fake customs declaration in order to avoid these.

     

    How do the shirts fit?
    Each item will have a sizing chart in the product description. Not all products fit the same way, so be sure to double check the sizing. For the most part our shirts, tank tops, and hoodies fit a bit slim. If you're in between sizes it might be a good idea to choose a size up.

     

    Something is out of stock, when will it be coming back?
    Some items won't be restocked since we periodically discontinue items to make room for new ones. For items that will be restocked, we have no set schedule.

     

    How do I care for my apparel?
    - Graphic tees/tanks/etc can be washed by flipping inside-out, washing on a cold cycle, and putting in the dryer on low. 
    - All over print items are best washed by flipping inside out, washing on a cold cycle, and hanging to dry.

     

    How do I care for my face mask?
    Face masks can be washed cold and hung to dry. Don't forget to remove the filter before washing!

     

    How do I care for my mousepad?
    Mousepads can be cleaned with a damp cloth. If it's a little too dirty for that, it can be placed with your laundry on a cold setting, but be sure to allow to air dry. 

     

    My stuff is damaged, missing, wrong, etc!
    That's no fun! Please email us and we'll square you away. Please contact us within 7 days of receiving your package.

     

    I bought the wrong thing/size on accident... can I get an exchange?
    Exchanges are only available on brand new, unworn, unused, unwashed items. We'll ask that you pay for shipping. Contact us within 7 days of receiving your package -- will depend on available stock. Please email us!

     

    Are you hiring artists?
    Possibly! Please feel free to email us your portfolio! Please note applications without portfolios or links to online galleries can't be considered. We may not contact you until we have an idea that would make great use of your art style.